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Since its opening in 1990, this city business and conference hotel has received over 50 heads of state and government and has hosted such major events as a government banquet for the first international Shenzhen meeting of APEC, as well as major high-level business meetings. It was also recommended for participants at the 2005 Asian Capital Forum, the 2006 World Dentist Fair and those attending events at the Shenzhen Convention & Exhibition Centre. All events were handled with a professional level of service, and guests were able to take advantage of the hotel's comprehensive facilities, including a total of 541 elegantly designed comfort suites spread over 28 floors. Guests can enjoy 3 executive floors especially for Felicity Club business travellers, and there are 3 non-smoking floors as well as 36 luxury suites. Facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception and check-out service, a hotel safe, a currency exchange facility, a cloakroom and lift access. The hotel also offers a café, a hairdressing salon, conference facilities, a bar and a restaurant, and guests can shop at the name-brand clothing store, Bijouterie, or purchase hand-crafted items. Guests may also take advantage of Internet access (charges apply) and the room and laundry services. Parking is available for those arriving by car.

The rooms aim to provide comfort, with complete and proper service for business travellers. They each come with a private bathroom with a shower/bathtub and a hairdryer, as well as a direct dial telephone with international calling and a TV with American CNN, Japanese NHK, channels from Hong Kong and Southeast Asian countries and a video-on-demand order system. Each room is also equipped with broadband Internet access, air conditioning, a safe, a minibar/fridge, a radio and centrally regulated heating. Furthermore, a double bed and tea and coffee making facilities are provided in all accommodation as standard.

The hotel has 4 restaurants and a lobby lounge, feature a wide assortment of Gourmet treats. Lok Moon Chinese restaurant offers you the authentic Cantonese cuisine while Sichuan Palace offers spicy favors. Atrium Cafe featured with international cuisine. Maizuru Japanese restaurant offers traditional Japanese cuisine.

This hotel features the Felicity healthcare centre, the Felicity chess and card centre, an outdoor swimming pool (charges apply), a gym (charges apply), a sauna club and various other recreational facilities popular with guests. Guests can also enjoy the entertainment programme for adults, the hot tub, the steam room and massage treatments.